Returns and Exchanges Policy
Last Updated: November 3, 2023
Thank you for shopping with Smart Restoration. We're committed to ensuring you love our products as much as we do. However, we understand that sometimes, things might not work out as planned. Please take a moment to read our returns and exchanges policy.Return Period
You have 30 days from the date of purchase to return an item. Please ensure that we receive your returned product within this time frame.
Condition of Returned Items
Products must be returned:
- In their original condition
- Unused and unopened
- With all original packaging, tags, and accessories
Exchanges
If you wish to exchange a product:
- Contact Us: Please reach out to our customer service team through our Contact Us page to check the availability of your desired replacement.
- Return & Inspect: Once we receive and inspect your returned item, we’ll process your exchange request.
- Replacement Shipping: Your replacement product will be shipped promptly after inspection.
Faulty or Incorrect Items
If you've received a faulty item or an incorrect order:
- Contact Us: Please reach out to our customer service team immediately via our Contact Us page. If possible, include photos of the product to help us resolve the issue faster.
- Return Instructions: Our team will provide detailed instructions on how to return the incorrect or faulty item.
- Resolution: We will ensure you receive the correct replacement or a full refund promptly.
Refunds
Once we've received and inspected your return:
- We'll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Return Shipping
- You will be responsible for paying for your own shipping costs when returning items unless the product is faulty or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we'll receive your returned item.
Questions
Please contact our dedicated customer service team via the Contact Us page. We're here to help with any questions or concerns you may have.
