Returns and Exchanges Policy
Returns and Exchanges Policy
Last Updated: November 3, 2023
Thank you for shopping with Smart Restoration. We're committed to ensuring you love our products as much as we do. However, we understand that sometimes, things might not work out as planned. Please take a moment to read our returns and exchanges policy.Return Period
You have 30 days from the date of purchase to return an item. Please ensure that we receive your returned product within this time frame.
Condition of Returned Items
Products must be returned:
- In their original condition
- Unused and unopened
- With all original packaging, tags, and accessories
Exchanges
If you wish to exchange a product:
- Please contact our customer service team to check the availability of the desired replacement.
- Once we receive and inspect your returned item, we'll ship out the replacement product.
Faulty or Incorrect Items
If you've received a faulty item or an item different from what you ordered:
- Please contact our customer service team immediately with photos of the product, if possible.
- We will provide you with instructions for returning the item and ensure you receive a correct replacement or full refund.
Refunds
Once we've received and inspected your return:
- We'll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Return Shipping
- You will be responsible for paying for your own shipping costs when returning items unless the product is faulty or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we'll receive your returned item.
Questions
If you're uncertain about our returns and exchanges process or need assistance:
- Please reach out to our dedicated customer service team through the details provided on our "Contact Us" page.