FAQs
General
Are Smart Restoration products safe to use?
Yes, all Smart Restoration products are formulated with high-quality, clinically tested ingredients. While most of our products follow stringent safety guidelines and are dermatologist-tested, Smart Restoration RX is FDA-approved and contains active ingredients like Topical Finasteride and Minoxidil to effectively target hair loss.
Are your products suitable for all hair types?
Yes! Our RENEW+ Hair Care Range is designed to be effective for all hair types, including straight, wavy, curly, and oily hair. Whether you need a serum to control frizz or a shampoo to support thinning hair, our formulas cater to diverse hair needs.
What is the science behind Smart Restoration products?
Smart Restoration's formulations are based on clinically backed ingredients such as Biotin, Keranat™, Collagen, and essential vitamins, which help reduce hair loss, promote new hair growth, and improve scalp health. Our RENEW+ Revitalizing Shampoo and RENEW+ Revitalizing Conditioner are formulated to strengthen hair strands, while Smart Restoration RX targets hormonal hair loss with FDA-approved ingredients. To understand the advanced research behind our products, visit our Science Page.
Where can I purchase Smart Restoration products?
You can purchase all Smart Restoration products exclusively from our official website, where you’ll find individual products and value-packed bundles designed to support your hair restoration journey. To learn more about our mission and expertise, visit our About Us page.
Can I purchase Smart Restoration RX directly?
No, Smart Restoration RX is a prescription treatment and cannot be purchased directly. Since it contains FDA-approved active ingredients like Topical Finasteride & Minoxidil, a consultation is required before use. To get started, you can Book a Free Consultation with one of our specialists to determine if Smart Restoration RX is right for you.
Is shipping free?
Yes, we offer free shipping on all orders, regardless of the number of products you purchase. We aim to provide a seamless and cost-effective shopping experience so you can focus on your hair restoration journey without worrying about additional costs. For details, visit our Shipping Policy page.
What product combos are available?
We offer specially curated product bundles to support your hair growth routine, including:
- RENEW+ Shampoo & Conditioner Set – A perfect duo for strengthening and nourishing hair.
- RENEW+ Revitalizing Products Kit – A complete set that includes shampoo, conditioner, serum, and supplements for a full hair care regimen.
Do combo packs come at a discount?
Yes, our combo packs are priced lower than buying individual products separately. By choosing a RENEW+ bundle, you save more while ensuring a comprehensive hair care routine.
What is the best product combo for beginners?
If you’re just starting your hair restoration journey, we recommend the RENEW+ Revitalizing Products Kit. This bundle includes shampoo, conditioner, serum, and hair growth supplements, offering a complete solution for healthier and stronger hair.
Where can I read reviews for Smart Restoration products?
Customer feedback is an essential part of our brand. You can find detailed reviews for each product on their respective pages under the "Customer Success Stories" section. Browse real experiences and results from other customers on our Success Stories page.
What is your return and exchange policy?
We want you to be fully satisfied with your purchase. If you're not happy with a product, we offer a hassle-free return and exchange policy. To learn more about eligibility and the process, please visit our Returns & Exchange Policy page.
Can I use Smart Restoration products if I am pregnant or breastfeeding?
While our RENEW+ hair care range is generally safe, we recommend consulting with your doctor before using any supplements or topical treatments, including Smart Restoration RX, during pregnancy or breastfeeding.
Can I use multiple Smart Restoration products together?
Absolutely! Our products are designed to work together for the best results. Using the RENEW+ Shampoo & Conditioner Set along with the RENEW+ Hair Growth Supplement and RENEW+ Serum can maximize hair growth and scalp nourishment.
Are Smart Restoration products tested on animals?
No, Smart Restoration is 100% cruelty-free. We never test our products on animals, and all of our hair care and supplement products are made following ethical standards.
Ingredients & Safety
Do Smart Restoration products contain parabens, sulfates, or harmful chemicals?
No! All RENEW+ products are free from parabens, sulfates, silicones, and harsh chemicals. Our formulas use clean, scientifically backed ingredients to ensure a safe and effective hair restoration experience without compromising hair or scalp health. For a detailed breakdown of our ingredients, visit our Ingredients Page.
Are Smart Restoration products safe for sensitive scalps?
Yes! Our products are dermatologist-tested and formulated with gentle, non-irritating ingredients. If you have a sensitive scalp, we recommend doing a patch test before full application to ensure compatibility. The RENEW+ Serum is especially beneficial for soothing and nourishing the scalp.
Are Smart Restoration products safe to use during pregnancy or breastfeeding?
While our RENEW+ Shampoo & Conditioner and RENEW+ Serum are formulated with natural, pregnancy-safe ingredients, we recommend consulting your healthcare provider before using any Smart Restoration RX or RENEW+ Hair Growth Supplement during pregnancy or breastfeeding.
Are your products cruelty-free?
Yes! Smart Restoration is 100% cruelty-free and does not test on animals. All our RENEW+ products are made following ethical and sustainable standards.
Do Smart Restoration products contain allergens?
Our formulations are designed to be gentle and hypoallergenic, but some products contain ingredients like biotin, keratin, and botanical extracts, which may cause mild reactions in individuals with specific sensitivities. If you have known allergies, we recommend checking the ingredient list on each product page or consulting with a dermatologist before use.
What are the key active ingredients in Smart Restoration products?
Our formulas use scientifically proven ingredients to promote hair growth and scalp health, including:
- Biotin – Strengthens hair and reduces breakage.
- Keranat™ – Clinically tested botanical extract that reduces hair loss and improves scalp health.
- Collagen & Peptides – Help rebuild hair structure for stronger strands.
- Minoxidil & Finasteride – Found in Smart Restoration RX, FDA-approved to treat hormonal hair loss.
- Essential Vitamins (B-complex, D, E, and Zinc) – Provide nutritional support for overall hair health.
Are Smart Restoration products suitable for vegans?
Most of our RENEW+ hair care products are vegan-friendly; however, some formulations, like the RENEW+ Hair Growth Supplement, contain marine collagen Restoration RX with other Smart Restoration sourced from fish. Please check individual product pages for full ingredient details.
Can I use Smart Restoration RX with other medications or treatments?
Smart Restoration RX contains Topical Finasteride & Minoxidil, which may interact with other hair loss treatments or prescription medications. If you are currently taking oral Finasteride, Dutasteride, or using another Minoxidil-based product, we strongly recommend consulting your doctor before combining treatments to prevent potential side effects or overuse of active ingredients.
Usage & Effectiveness
How long does it take to see results with Smart Restoration products?
Results vary based on individual hair type, lifestyle, and consistency of use. However, most users notice improvements within:
- 4-6 weeks: Enhanced hair texture and reduced shedding.
- 8-12 weeks: Visible hair regrowth and stronger hair strands.For best results, we recommend consistent use of RENEW+ Hair Growth Supplement alongside RENEW+ Shampoo & Conditioner to support hair health from the inside out.
What is the best way to use Smart Restoration products?
For optimal results, follow these steps:
- Shampoo & Conditioner – Use RENEW+ Revitalizing Shampoo 3-4 times a week to cleanse and strengthen hair. Follow with RENEW+ Conditioner for deep hydration.
- Serum – Apply RENEW+ Serum directly to the scalp at night for targeted nourishment.
- Supplements – Take RENEW+ Hair Growth Supplement daily to support hair growth from within.
- Smart Restoration RX – If using Smart Restoration RX (Topical Finasteride & Minoxidil), apply as directed for maximum hair regrowth benefits.
Can I use multiple Smart Restoration products together?
Yes! Our products are formulated to complement each other for the best results. Combining RENEW+ Shampoo & Conditioner with RENEW+ Serum and RENEW+ Supplements ensures complete hair care from root to tip.
Can I use Smart Restoration RX with other hair growth products?
Yes! Smart Restoration RX (Topical Finasteride & Minoxidil) can be safely used alongside other Smart Restoration products such as RENEW+ Shampoo & Conditioner and RENEW+ Serum for maximum hair regrowth support. To achieve the best results, we recommend following a complete routine tailored to your needs.
How often should I wash my hair with RENEW+ Shampoo?
We recommend using RENEW+ Revitalizing Shampoo 3-4 times a week for best results. If you have an oily scalp, you can use it every other day, while those with dry hair may find 2-3 times a week sufficient.
Can I use RENEW+ Shampoo and Conditioner on color-treated hair?
Yes! Our RENEW+ Shampoo and RENEW+ Conditioner are safe for color-treated hair. They contain no harsh sulfates or parabens that strip color, keeping your hair vibrant and healthy.
Can I use RENEW+ Serum on wet hair?
For best absorption, apply RENEW+ Serumon dry or slightly damp hair before bed. Massaging it into the scalp allows the active ingredients to penetrate deeply and nourish follicles overnight.
What happens if I stop using Smart Restoration products?
While occasional breaks won’t impact long-term results, discontinuing consistent use may cause hair to return to its natural growth cycle, potentially leading to increased shedding over time. To maintain optimal results, we recommend incorporating RENEW+ products into your regular hair care routine.
Shipping & Returns
How long does it take for my order to ship?
We process all orders within 1-2 business days. Once shipped, delivery times vary based on your location:
- Standard shipping: Typically arrives within 5-7 business days.
- Expedited shipping: Arrives within 2-3 business days.
You’ll receive a tracking number via email once your order is shipped.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use this tracking number to check your shipment status.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders, so you can enjoy Smart Restoration products without worrying about extra costs.
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options, so stay tuned for updates!
What is your return policy?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. To start a return, visit our Returns & Exchange Policy page.
How long does it take to process a return or refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds are issued to the original payment method.
Subscription & Discounts
Does Smart Restoration offer a subscription service for products?
Yes! We offer a subscription option for select products, allowing you to receive your favorite hair care products automatically at your chosen frequency. Subscribing ensures you never run out of essentials like RENEW+ Shampoo & Conditioner or RENEW+ Hair Growth Supplement while enjoying exclusive discounts.
What are the benefits of subscribing?
When you subscribe to Smart Restoration products, you get:
✅ Automatic deliveries on your schedule.
✅ Exclusive subscriber discounts on each order.
✅ Flexibility to modify or cancel anytime without hidden fees.
✅ Priority customer support for managing your orders.
How do I manage or cancel my subscription?
You can easily manage, pause, or cancel your subscription anytime by logging into your account dashboard. If you need assistance, reach out to our support team via our Contact Us page.
Does Smart Restoration have a loyalty rewards program?
Yes! We offer a Loyalty Rewards Program where you can earn points on every purchase and redeem them for discounts and free products.
How does the Loyalty Rewards Program work?
Our Loyalty Rewards Program lets you earn points for:
⭐ Making purchases.
⭐ Referring friends.
⭐ Following us on social media.
⭐ Writing product reviews.
These points can be redeemed for discounts, exclusive deals, and free products.
Do you offer discounts for first-time customers?
Yes! First-time customers can enjoy an exclusive discount on their first purchase. Keep an eye on our website for special promo codes or sign up for our newsletter to receive exclusive deals.
Are there any bulk purchase discounts?
Yes! If you’re purchasing multiple items, we recommend checking out our combo packs, which offer significant savings compared to individual purchases.
Do you offer seasonal or limited-time discounts?
Yes! We frequently run seasonal sales, holiday promotions, and limited-time offers. The best way to stay updated is by subscribing to our email newsletter or following us on social media for exclusive deals.
Can I combine multiple discount codes on one order?
No, only one discount code can be applied per order. However, subscriptions and loyalty rewards discounts are automatically applied without the need for additional promo codes